Call Queuing
You can have all incoming calls sorted in queues, based on predefined rules and availability of the agents to receive calls
- Time-Based Call Routing
- Custom Hold and Announcements
- Maximum Hold Time and Rerouting
- Queue Announcements
- Hunt Groups
Call Recording
You can get all your calls recorded automatically, and you can access them anywhere and anytime
- Record keeping
- Control your sales associate
- Be in the loop
- Track sales analysis
- Properly train staff
Integration
You will be able to integrate your phone system with a CRM, e-commerce solutions, or helpdesk tools to keep all relevant data
- Caller information
- Routing calls to other workstations
- Controlling the phone system
- Analyse customer data
- Build up customer Relations
Start conversations with customers across multiple touchpoints via voice, SMS, social, or email. Jamisi Contact Center provides true outbound omnichannel and inbound routing, allowing agents to connect with customers using their preferred communication.
Gain customer loyalty by delivering positive customer experiences with quick access to a live agent for two-way conversations in situations that are complex, urgent, or emotional.
Call History
A full overview of all customer interactions will always be within reach, so there’s no need to look them up in multiple systems
- Employees call snapshot
- Track transactions
- Quick message response
- Easy search by category
- Automated deliver of calls
Click-to-Call
Allows you to call phone numbers without leaving the browser. The call widget detects phone numbers while you browse on the web
- No number dailing
- Easy track of conversation
- Detailed Reporting
- Customer convenience
- Unlimited Channel
Power Dailer
It dials phone numbers one by one, leaving some time in between calls for your agents to make notes or prepare for the next call
- Customized caller ID
- Contact info preview
- Call Campaign
- One click voicemail
- Whisper coaching
All the Jamisi Unified Communications features are available also in the cloud. Cloud PBXs are activated with one click via the management interface.
One of our best selling solutions, is our Cloud PBX services which allows you to add a physical on-premise PBX for failover.
