You can have all incoming calls sorted in queues, based on predefined rules and availability of the agents to receive calls
You can get all your calls recorded automatically, and you can access them anywhere and anytime
You will be able to integrate your phone system with a CRM, e-commerce solutions, or helpdesk tools to keep all relevant data
Start conversations with customers across multiple touchpoints via voice, SMS, social, or email. Jamisi Contact Center provides true outbound omnichannel and inbound routing, allowing agents to connect with customers using their preferred communication.
Gain customer loyalty by delivering positive customer experiences with quick access to a live agent for two-way conversations in situations that are complex, urgent, or emotional.
A full overview of all customer interactions will always be within reach, so there’s no need to look them up in multiple systems
Allows you to call phone numbers without leaving the browser. The call widget detects phone numbers while you browse on the web
It dials phone numbers one by one, leaving some time in between calls for your agents to make notes or prepare for the next call