The way companies conduct their everyday business functions has evolved over time. In the past, direct communication between employees and clients occurred primarily through a standard desk phone. However, with the advancements in technology, companies can now maintain a competitive edge by being mobile and flexible with their business communications. So, why should your company move to a unified communications solution?
Unified Communications (UC) solutions offer the ability to seamlessly integrate your voice communications among desktop phones, computers, and mobile devices. Companies today need a voice solution that extends, integrates and connects a variety of scenarios. These include multiple offices, a mobile workforce, field employees, remote works, call center support and more. UC is more than just voice communications. It allows unified messaging, presence, analytics, SMS, chat, and CRM integrations allowing for productivity, connectivity, and collaboration whenever and wherever.
Unified Communications Allows You To Stay Connected
Here are a few simple examples:
Have employees who must stay home to take care of a sick child?
No problem – UC integrates your desk phone service with any internet connected computer via a Web Portal. This provides users with access to all of the features on the UC platform, including making and receiving calls. With the Web Portal, businesses can easily allow staff to work from home without a lot of headaches and hassles. The Web Portal is easy to use and customizable for each user.
Have employees who travel for work, but want them to be available to clients?
Easy – Answer calls, texts, and emails on-the-go with a convenient smartphone app that puts your business communications in your hand. UC allows those who travel or work remotely to be connected through both their computer or mobile device to all other co-workers. The UC platform means it’s easy for remote users to connect with co-workers (and vice-versa) because you can contact co-workers within or outside of your office with a simple extension dialing rather than having to track down a mobile number.
Clients who contact your company can be connected to the right person quickly and easily no matter where they’re located. Users can also maintain their professional identity when calling clients from a mobile phone by using the mobile app that transmits their business phone number instead of their mobile number. It may sound like a minor issue, but not all companies want customers to have their employees’ mobile number.
Maintaining professional identity also ensuring company calls stay with the company and not with the employee when they leave can become a big deal especially with so many companies embracing UC solutions.
Collaborating with co-workers in different locations?
Simple – UC offers collaboration tools that give users access to video conferencing, file sharing, screen sharing and chat through a Web Portal available on any internet-connected computer. Furthermore, the UC platform connects multiple locations under one seamless communication system. Connect multiple business locations under a single UC platform rather than having separate phone systems at each location. This allows for centralization and efficiency. Calls can easily be transferred between office locations.
If these scenarios currently create inefficient communications in your company, it is time to extend beyond just the desk phone and move to a Unified Communications solution that fits your company’s needs.