Nowhere is the power of unified communications and collaboration (UCC) more evident than when a workforce is dispersed or working remotely—even in the public sector. From teachers conducting distance learning to government agencies working in the field or from home, UCC is the backbone technology that keeps them efficient, connected and productive
Examples of UCC at work in government and education
1. Ensuring faster complaint resolution:
Government agencies and schools become more responsive—a complaint, problem or request can be addressed immediately, efficiently and transparently.
2. Enabling teachers to conduct distance learning:
UCC tools enable educators to deliver live teaching sessions and presentations via videoconference and screen-sharing. They also enhance learning experiences for students by enabling videoconference review sessions and real-time file sharing.
3. Promoting faster decision-making:
Government employees can determine the availability of other colleagues who can expedite a request from a constituent. Knowing where, when and how a required resource can be reached ensures citizens are quickly directed to the right staff and department.
4. Assisting public works teams:
Many state and local governments have employees in the field. Through features like presence tracking, unified messaging and the ability to route calls to a mobile device, UCC solutions can keep remote workers connected and working efficiently.
5. Streamlining city-wide communication:
Using UCC technologies, cities can use automated attendants to deliver vital messages and route calls within or across departments, so their workers can focus on driving high value services to citizens.
6. Empowering city councils to host virtual meetings:
Some cities use videoconferencing technologies to host virtual city council meetings in lieu of meeting in person—while enabling constituents to plug in and participate, too.
7. Protecting budgets and maximizing tax dollars:
Aside from its ability to empower a remote or mobile workforce, UCC solutions can also help state and local governments save money. Even if agencies don’t have shrinking budgets, they still have an obligation to optimize tax dollars as best they can. UCC allows decisions to be made faster and helps cut down on travel time and expenditures.
8. Speeding communication between remote teams:
UCC solutions also allow state and local governments, public works departments and public safety officials—wherever they’re working—to communicate more effectively, make more informed decisions and keep important projects on track to better serve the community.
9. Enlightening public transportation and safety:
Even if city officials aren’t in the field every day, UCC solutions can keep them closely connected to what’s happening. They can use real-time data from city-wide IoT sensors to gather information and quickly respond to public emergencies. For example, sensors that monitor air quality or temperature could lead to more timely public advisories.
10. Expanding communication and protection for law enforcement:
Law enforcement teams are constantly on the move. Creative applications of UCC technology can help keep them connected and protected through handheld radios with presence features, as well as wearable devices, such as body cameras.
Not all cloud solutions are the same. If you’re in a position to head in this direction, it is important to use this time to form a sound strategy and ask some questions. For example, what do you need your new communications system to do for your business? What features should it have? What can you compromise on—and what can you not do without?
With coronavirus forcing the world to lock down and keep its distance, many businesses with an eye on the future are choosing to fast-track their digital transformation. Digital tools have enabled people to stay connected, fed, well stocked and productive—and this will only continue in the weeks and months to come. In the meantime, it has made a serious impact on the way we do business, and cloud communications is taking center stage.
Businesses today need more than just phones and email. They need mobility, reliability, simplicity and security. They need a communications platform that will help their employees collaborate with ease—no matter where they are or what device they use. In fact, flexibility is a key reason many businesses are eyeing the cloud and weighing solutions like Jamisi Cloud Solutions.
With so much to consider, the job of evaluating communication services can be incredibly difficult. But the more you understand what you need and what’s available in the market today, the easier the choice becomes.
Here are the 10 most important features to prioritize as you compare private cloud solutions.
1. More Control Over Upgrades And Maintenance
When you move to a public cloud unified communications solution, you’re typically at the mercy of general maintenance windows, with little to no control over when updates occur. This is both frustrating and inconvenient.
Instead, Jamisi Cloud Solutions offers complete control over maintenance and upgrade windows. You can perform upgrades and other maintenance activities during a specified time frame of your choosing. Our approach reduces the overall impact of a system outage, increasing reliability and performance.
2. Easy Migration
The process of migrating from an on-site system to the cloud can be complicated. The last thing you want to do is rip out the existing system in its entirety and replace it. With Jamisi Cloud Solutions, you don’t have to.
Our robust migration strategy provides an easy path for moving customers from Jamisi Voice Business to the cloud efficiently and effectively. Our customers have the option to maintain existing hardware, including end points, gateways and controllers, with either a hybrid or full cloud model. You’ll see a faster ROI accompanied by a low learning curve since your end users are already familiar with the system’s features and functionality.
3. Enhanced Reliability With Less Downtime
Downtime is a major concern for any business. If your vendor must manually bring up the secondary data center whenever you lose communications, you’ll be offline much longer than you need to be.
Jamisi Cloud Solutions provides automated failover to a geo-redundant data center. As a result, our customers experience minimal downtime with no customer intervention required to activate failover, providing better business continuity.
Any decision that impacts your whole workforce will of course require an exhaustive selection process. But the above checklist should help you focus on the most critical features.
4. Better Customization
Businesses always mix and match technologies to suit their business needs, which is why every IT environment is unique. A one-size-fits-all unified communications and collaboration solution isn’t going to cut it for many organizations.
With Jamisi Cloud Solutions, you can easily integrate popular back-office cloud solutions, such as CRMs, ERPs and other applications. What’s more, we can handle even the most complex integration needs. With Jamisi, your cloud solution transforms into a communications hub that enhances productivity and collaboration.
5. Cost-Effective Third-Party And Custom Integrations
When working with other private cloud communications vendors, you’ll often find that third-party and custom integrations use proprietary code. This is a slow and costly process that you won’t experience with Jamisi. REST APIs allow our customers and third-party developers to deliver custom integrations faster and at a lower cost.
6. Enhanced Security
When it comes to security, compliance and availability in sensitive mission-critical IT workloads, there can be no shortcuts.
That’s why Jamisi Cloud Solutions is built on Google Cloud, the same infrastructure Google uses for its end-user products, several of which serve over one billion users each day. The system is deployed in a dedicated and secure environment. Cloud access provides a deeper level of security due to private and secure network links, and the platform offers the necessary compliance to meet regulatory requirements.
Plus, your employees benefit from a highly reliable and secure communications system that delivers the same features and functionality whether they are in the office, on the road or working from home.
7. Simple Licensing Model
No matter how you choose to deploy your private cloud communications platform—on-site, cloud or hybrid—your licensing model needs to be simple. It’s one of the most common themes we hear from procurement departments.
Complete feature and application transparency allows you to scale appropriately without having to worry about your investment.
8. Direct Control Over System Hardware
Most private cloud unified communication solutions are dependent on third-party phones, leaving you with no direct control over your phone portfolio or roadmap.
Jamisi has a robust family of desktop end points that enhance the communications experience for businesses at any level. We own and develop the hardware and software for our systems, giving you full control over the roadmap.
9. Advanced Contact Center Integration
Most providers can only offer a third-party, standard out-of-the-box contact center through a partnership. Third-party contact centers introduce additional complexity, and any troubleshooting requires the intervention of third-party support teams.
Jamisi owns and develops its contact center solution, which is fully integrated with our cloud communications platform. The Jamisi Cloud Solutions Contact Center is an omnichannel contact center designed to enable exceptional customer experiences anywhere, anytime. It leverages Google AI capability, drastically reduces the complexity associated with integrating multiple tools and generates deep insights into data and performance.
10. Complete Integration With End Points
A private cloud communications system in which the phones aren’t integrated with the unified communications application won’t provide you with enough value or functionality. Jamisi end points are fully integrated with collaboration applications, creating a harmonized ecosystem that improves employee productivity.
Keep in mind that Jamisi Cloud Solutions offers much more than what we’ve outlined above. Our cloud unified communications and collaboration solution offers numerous features that will make the difference in the flexibility, reliability and security of your deployment and your overall peace of mind.
Jamisi Communications is here to make life simpler and more convenient in an appealing ways. We use different Unigied Comminication tools to make Business operate effectively and efficiently in a competitive market. When you can do this in a business setting, in particular, there can be many benefits for efficiency, earnings, and employee engagement too. Here are several things you should know about the many ways unified communications technology helps streamline processes.
A Jamisi UC solution tools, offers several core benefits:
Enhanced customer service
Those sound good right? Let’s look at them in more detail to help you make your case.
Productivity — Communication is the lifeblood of your organization. With Jamisi UC tools allowing employees to see the status of their co-workers in real time, using presence, the technology helps cut down on wasted time. Also, the UC solution can help team members see on which channels the individual is available for collaboration in order to choose the best one for the task at hand. For instance, this might be IM or video conferencing, and the same UC solution can handle the best choice.
Additionally, UC is consistently accessible from office desks, other locations at your business where work gets done, and from mobile locations. Thus, your team members can seamlessly communicate and collaborate wherever they may be at a given time of day. No matter when your users need to meet, the platform is available.
Cost Savings — Combining multiple communication functionalities in a single integrated platform can see businesses decrease spending on premises-based telephony and messaging, and eliminate the need for chat and video services too. At the same time, a cloud-based Jamisi UC solution can put enterprise-level efficiency and professionalism within reach of the smallest business budget — and the technology can be easily scaled up and down to meet business need.
Let’s consider also the advantages for your IT department. Yes, they will be the ones responsible for deploying the platform, but with just one common environment to roll out they can save time and effort. At the same time, a cloud-based UC provider can take over responsibility for monitoring network usage and managing security.
Enhanced Customer Service — We mentioned already an advantage of presence — that your internal employees can quickly see who is available at a given moment. This can also help your communications with external users. After all, if someone wants to forward a call to another department, they can do so knowing that an individual is there and available, which reduces the customers’ wait time and saves them from having to leave messages. Or, more simply, with UC it becomes easier for an individual to reach out to a fellow team member on a separate channel — while still on the call with the customer — for the needed answer or information.
The efficiency of shared calendar access, instant messaging, and specific call routing tools are just the beginning of the benefits of UC. It’s also easy for employees to move throughout the organization (and off-site) without their customers detecting any difference. Extensions might be temporarily reassigned from a Seattle office to a Sedona one, with any desk phone (or even mobile phone) appearing to be the same direct line the customer usually calls.
Increased Revenue — Jamisi UC tools is a technology that speeds up response time, boosts employee productivity, and improves customer loyalty — all of which are key to increased revenues.
Further, with the ability to save messages, contact center recordings, and conference calls, your business gains the ability to improve processes and better protect itself from legal or compliance concerns. With the insights gained from UC dashboard reporting, your leaders can also identify trends, opportunities for training, and possible pitfalls to avoid.
Unified communications and collaboration (UC&C) is a combination of enterprise communication tools assembled into a single interface and integrated into a single management system. UC&C helps enterprises to overcome the inefficiencies and challenges that were previously siloed and fragmented—focusing on making your company more connected, efficient and productive.
A set of UC&C products includes a variety of communications and collaboration tools including:
Email and voicemail
Calendars and scheduling
Voice and telephony
Web, audio and video conferencing
UC&C offers any organization an array of benefits, providing employees with a consistent experience and interface across all devices, enhancing their ability to telecommute or work remotely. Other ways your company can benefit include:
Increased enterprise productivity and collaboration: Conventional communications tend to be bulky and inconsistent, leaving your employees spending more time on learning different tools, and less time getting work done. With UC&C tools your teams will be able to work together more efficiently and productively through a variety of channels.
Improved user experience: By reducing the need for separate training, user names and passwords, your employees will find UC&C tools easier to access and use.
Reduced IT and telephony costs: With all communications integrated into a single platform, you’ll have less potential failure points and risks of error, reducing the need for constant help from IT.
UC&C simply revolutionizes business communications by offering an all-encompassing, flexible suite of tools to make your business run more smoothly.