The healthcare sector is one of the sectors that Unified communication solutions like Jamisi Video Conferencing, instant messaging and the rest can play vital roles in ensuring effective and reliable healthcare services.
When it comes to healthcare, efficient and reliable communication is very crucial and even more in that industry where communications solution has a big effect on the quality and safety of patient care and satisfaction.
It is a reality that today caregiving professionals need to deal with lots of patient records surrounding cases and contexts, so it’s important they access the right information at the right time to avoid patient’s risk. There are many cases in the world where patients have died because of the bad connection with the appropriated medical doctor, or due to the bad information in the wrong context, which it doesn’t provide real-time access between clinicians, and makes it more challenging. And here is when unified communications solutions (UC) emerges to transform the way healthcare operates and server their patients. It can enhance business communication, collaboration, and productivity across the entire organization, that’s why it is very important that healthcare’s establish tools in real time and multiples communications channels, whether connected from their desktops or remote devices for patient care facilities.
Perhaps you might be thinking about how unified communications and digital transformation can benefit healthcare organizations, and here are three reasons why they should implement it now.
1. Save money and save lives.
Unified communications integrate a variety of communications tools and applications such as voice, email, fax, video conferencing, instant messaging and presence into a single platform.
Instead of wasting valuable minutes and putting a patient at risk while trying to track down a doctor, medical practices can use UC to have calls or messages automatically routed to mobile numbers. In fact, it can provide constant access to it all for care providers when they need it most.
2. Collaboration and access information in real time
Unified communications put companies on a single platform, allowing employees to be reached anywhere, from any devices and at any time. It also improves the speed at which information can be shared. Consider in medical, every second count. Today’s caregivers need immediate access to all of a patient’s history so make that patient-specific need can be managed.
3. Better patient care experience
From contact centers to face-to-face interaction, the healthcare field is built on serving people. Hosted unified communications solutions can improve the customer experience by giving healthcare companies better contact center processes, enabling mobility, and making critical staff more accessible.
Unified communications deployment will improve many processes in healthcare organizations most notably improving patient safety and patient outcomes while reducing costs through efficiency.
Jamisi Communications as a specialist in digital transformation has been helping healthcare organizations by implementing unified communications solutions. Our solutions ensure that your vital communications are clear, secure, and reliable.
The current situation is making us seek out new ways to stay connected, keep our spirits up and help one another through these unprecedented times. You can get involved in lots of ways – both big and small. And one of our biggest allies here is technology.
As a result of this distance, friends and families are relying on technology more than ever to connect and communicate. The next time you video chat with your friends and family, mix it up with one of these fun virtual party ideas!
In the absence of being able to see your friends and family in person, a video call could help to bridge the gap. Scheduling a regular catch-up can give you both something to look forward to and helps to add structure to your day.
- Make the most of video calling, whether that’s with Zoom, WhatsApp, FaceTime or various other methods that are available.
- It might also help to put up photos of friends and family around you too.
Some ways you can
1. Host Virtual Dinner Parties
When we want to hang out with people, the first activity we suggest is going to a restaurant or hosting a dinner party. Since restaurants are only serving take-out or delivery and having people over is highly frowned upon, the next best thing is to host a virtual dinner party!
Invite your friends and family to join you for dinner one night via a video chat. You can all cook the same meal, order from the same restaurant, or make a different meal at home.
Take it a step further and challenge your friends to dress up as if they’re attending a fancy dinner party!
2. Celebrate via Video Chat
Birthdays, weddings, baby showers, graduations—the list goes on forever. All sorts of celebrations have been canceled or derailed by the COVID-19 pandemic. Although we can’t be together in person for these momentous occasions, we can still honor the person or event.
Don’t use distance as an excuse not to celebrate a major life event! Send out invitations, create party decorations, pour celebratory drinks, and, most importantly, have fun.
3. Happy Hour with Coworkers and Friends
When you can’t grab a drink with your work buddies after a grueling day at the (home) office, what do you do? You walk to your kitchen, pour your favorite beverage, and head into a virtual happy hour instead!
Don’t skip bonding with your work pals just because the bars are closed for now. Set up a regular happy hour online and enjoy the company of friends as you wind down from the workday.
4. Virtual Game Night
Another way to connect with family and friends while social distancing is by hosting a virtual game night. Choose a fun group game such as Scattergories, Pictionary, Bingo, and Cards Against Humanity and let the best player win.
Invite your closest friends and family members to participate in a virtual celebration using the our Video conferencing tool of your choice. How have you and your friends connected virtually while being apart?
When telepresence first gained attention in the early 2000s, pundits speculated that virtual conferencing would one day replace most business travel and save companies millions in travel spend every year. They had good reasons for those predictions, too. Video conferencing over IP was relatively new, had incredible potential to scale, and already had some serious early adopters.
Despite the steady increase in video conferencing adoption over the past decade, though, business travel never truly experienced the downturn that people expected. In fact, business travel spend increased from $262 billion in 2012 to $334.2 billion in 2019. Before the onset of COVID-19, professionals took more trips than ever. What happened to the prophecies around video conferencing?
Video conferencing slowly gained traction over the last decade as technologies advanced and prices dropped. At the same time, business travel also saw a paralleled increase. Companies simply valued face-to-face interactions more than virtual meetings, touting that in-person meetings fostered better collaboration and drove customer satisfaction.
The COVID-19 lockdowns changed everything
When the COVID-19 lockdowns struck, business travel essentially vanished overnight. In an April survey by the Global Business Travel Association, almost every member of the group canceled or suspended international business travel. Another 92% canceled all or most domestic business travel.
Communications tools such as team messaging and video conferencing suddenly became every organization’s best friend. Employees working from home could continue collaborating and drive business operations. According to App Annie, users downloaded a whopping 62 million business apps worldwide in March—a 45% increase week-over-week and a 90% increase from the previous year’s weekly average, according to App Annie. These apps helped organizations keep their heads above water while offices stayed closed.
A staggered return to work
As restrictions begin to loosen and organizations return to work, however, employers might be reluctant to resume business travel in the near future. Employee safety is the number one concern, and employees might not feel comfortable hopping into taxis, planes, and hotels with a virus still floating around. A survey by the US Travel Association and MMGY Travel Intelligence found that only 22% of respondents would be eager to travel for business after COVID-19 passes.
Similarly, employers are also looking to cut costs for the foreseeable future. A PwC survey on 277 finance leaders found that 80% expect their companies to implement cost-containment measures as a result of COVID-19 disruptions.
The most likely scenario is that organizations will allow travel only for absolutely essential purposes. From executive board meetings to trade shows, organizations will have to assess whether certain events are worth the risk. Organizations will rely on communications technology like video conferencing to fill the gaps, at least until COVID-19 slowly clears.
When should employees choose video conferencing over business travel? Here are a few scenarios to consider:
1. Employee networking
Traveling to off-sites might have been an excellent networking experience for colleagues prior to COVID-19, but it’s simply not worthwhile now. Sure, face-to-face interactions facilitate human connections, and research tells us in-person socializing builds stronger relationships, but video conferencing offers the same levels of presence without requiring trips across different time zones and countries.
Teams can leverage video conferencing to help develop stronger employee relationships through check-in meetings and virtual happy hours. When it’s time to collaborate, video conferencing trumps messaging and emails by allowing colleagues to see and hear one another.
2. Strengthening client relationships
Meeting clients face-to-face is essential to starting off new relationships strong, but chances are that clients are apprehensive about traveling too—at least for the next few months. Traveling to client sites can make relationship-building uncomfortable, especially if representatives plan to work closely with clients.
Relationship development meetings and brainstorming sessions can be easily hosted over video conferencing. Screen sharing acts as a substitute for meeting room presentations, while cloud collaboration services like Google Drive allow meeting participants to work on files together in real time.
3. Town halls
Flying leaders from different parts of the country (or world) for large quarterly business reviews or sales meetings might have been a smart strategy before, but the idea of cramming entire departments into large meeting rooms or town halls in the post-COVID-19 world won’t make sense.
Save time and money by hosting large meetings over video. Speakers and attendees can join from anywhere in the world while staying safe, and the time saved on traveling, commuting, and casual hallway conversations can be spent on covering more topics in the meeting.
4. Talent recruitment
In the past few years, organizations have begun vetting and hiring candidates without ever meeting them in person. Now that traveling to offices might not be in any candidate’s best interests, it’s time HR teams fully embraced the power of recruiting over virtual meetings. Organizations can use video conferencing to access a wider talent pool outside of their geographical limits and get employees started despite keeping offices closed or half-open.
Substitute business travel with the right tools
Experts predict that business trips will eventually recover as face-to-face meetings are still king, but for the sake of employee safety, travel won’t be as prolific in the near future. Circumstances that would’ve constituted travel before COVID-19 can now take place over virtual meetings, ensuring employee safety while containing overhead as much as possible.
Scaling down business travel doesn’t have to hinder productivity. With the right technology, employees can continue collaborating and simulate the experience of face-to-face interactions from any location. Unified communications solutions such as the Jamisi video comferencing App combine team messaging, video conferencing, and cloud phone into a single platform. Employees can effortlessly switch between different modes of communication, moving from messaging to video meetings with a single click.
Organizations with a systematic approach towards meetings are fully prepared to communicate and collaborate in the post-COVID-19 workplace. Make sure your organization doesn’t revert to old business travel habits and ensure a safe work environment for your colleagues.
In the last few weeks many cancelled events, from concerts to conferences, have been replaced by virtual ones. And in the process, many are realising that moving events online isn’t just about damage control; it actually brings benefits of its own
With more and more companies shifting resources to virtual events, we compiled this quick and handy guide on how to create a successful virtual event for your company.
Not only have I presented at more than 100 virtual events in the past twelve years, my team and I at Convince & Convert organize and produce more than a 30 online events and webinars every year. We know what works, what doesn’t, and we’re here to share that advice with you.
Let’s dive into some helpful tips in organizing a Virtual event;
1. Keep Session Lengths Short
A 60-minute keynote or breakout session at a face-to-face event is pretty standard and doesn’t usually feel like a slog.
But that’s partially because attendees have other stimuli and the ability to experience presentations in a three-dimensional environment.
It is FAR more difficult to hold audience attention in a virtual event, compared to an in-person conference.
We’re not suggesting that every session in your virtual event be just nine minutes long, but do consider shortening the time slots you would use for a physical event by 15 or 30 minutes.
For example, a 60-minute breakout face-to-face should be 45 or 30 minutes when delivered online.
2. Sharpen Your Titles and Descriptions
When presented with multiple, simultaneous options for sessions to choose from in a physical event setting, attendees will often rely on word-of-mouth, asking other participants which breakout they are attending, and why.
Most virtual conferences lack this dynamic.
Further, many online events rely on emails, social media posts, and other tactics to inform attendees of what information will be presented (there is no written conference guide, or dedicated mobile app in most cases).
Thus, participants in your virtual event have less information when deciding what sessions to tune in for, and which to skip.
Consequently, it is even more important that the session titles and descriptions for your virtual conference programming are descriptive and compelling.
3. Use a Moderator
In a face-to-face event, the moderator helps contextualize the information presented throughout the conference, while also helping to keep energy up and deliver important housekeeping notes.
Many organizations moving to virtual events believe that since the programming is now delivered over the Internet, that this emcee role is no longer necessary.
The opposite is true.
Having a consistent face and voice that “stitches together” the virtual sessions for participants adds much-needed familiarity and helps alleviate the isolated feeling that online events can sometimes produce for attendees.
The best way to implement is to have the event moderator open up the conference online – just like a regular event – and then moderate questions for speakers and pop back online between sessions to chat with attendees (I have played this role many, many times for major online events).
4. Use Attendee Chat Early and Often
The networking component of face-to-face events are almost always cited as the best part of the conference.
While it is of course more difficult to deliver rich networking online, you can assist attendees in interacting amongst themselves and with presenters by making liberal use of the chat/Q&A function in your chosen virtual events platform.
The emcee/moderator should ask attendees questions at the beginning of the day to get participants used to the functionality, and also between sessions to facilitate networking.
Every presenter at your virtual event should be taking questions from the audience using the Chat/Q&A tool.
Further, one of the built-in advantages of online conferences is the ability to use the polling function of the software to ask questions of the audience and get instant, mathematical results.
You should train your presenters how to use this polling feature to make sessions more interesting and interactive.
5. Require Presenter Run-Throughs
Speaking of training presenters, you really should make it mandatory that each of them participate in a run-through of their material a week or so before your virtual event.
Of course, it is likely that your presenters have attended some sort of online event, and may have even delivered a program at some point.
But EVERY online event software platform is different, and presenters need to understand those nuances.
For example, some online conference software packages “hide” presenter notes when in presentation mode. A speaker accustomed to using presenter notes will be mightily surprised when they all of a sudden disappear once the session begins. (TIP: for online events, have all presenters print out their slides and notes)
Further, once presenters are clear on the different interactive elements of the software, and the inherently altered “feel” of a virtual presentation from the audience perspective, they should make changes to their content accordingly.
Let’s put this plainly: for maximum success you cannot just take your offline presentation slides and deliver them online.
6. Use Cameras
To make the virtual conference feel more similar to the face-to-face experience, you should require presenters to use their Web cam while presenting.
This allows audience to see the speaker during the presentation, which adds another layer of information such as non-verbal cues, etc.
Many studies have emphasized the importance of body language in meetings. For example, slouching in your chair can be seen as unenergetic and lethargic, and not making eye contact shows lack of confidence. While subtle, these differences in your positioning can have huge impacts on the productivity and success of your meetings.
However, many of these studies used in-person meetings as reference points. With the rise of flexible work and distributed teams, meetings are increasingly moving online. The question becomes: does body language still apply when you’re in a video meeting?
The answer is: yes. While traditional face-to-face meetings have a lot in common with video conferences, there are certain aspects of your body language that you may want to think about and modify when you’re facing a screen.
Here are some body language tips you should keep in mind to help ace your next video call.
1. Wear clothes you would wear to an in-person meeting
You don’t need to wear a ball gown or a three-piece suit for your next video call. But if you typically feel a little anxious or awkward in video meetings, taking the time to look and feel your best can definitely boost your confidence and help you make a positive impression on your attendees.
In fact, many studies have found a connection between how we look and how we’re perceived. This is a cognitive bias known as the “halo effect,” which suggests that people who look good tend to also be perceived as having other positive qualities. Don’t be afraid to use this to your advantage!
2. Sit back from the camera so colleagues can see your gestures
Hand gestures can help you boost your charisma while you’re on a call. For example, you can wave hello to welcome your meeting attendees to the call, use explanatory gestures while you’re speaking to clarify your talking points, or simply rest them in your lap to show your colleagues that you’re actively listening (and not scrolling Twitter).
If you’re sitting too close to the screen, your attendees will miss out on these important nonverbal cues. When you sit down for your next call, remember to push back your computer or phone or camera so your hands and upper torso are showing.
3. Make eye contact by looking into the camera
One of the biggest mistakes people make on video calls is that they look at themselves and not at the dot (aka your camera). While it can be a little tricky over video, looking directly into your camera will give the impression you are making eye contact with the people you are meeting. This can help build trust and rapport with your meeting attendees, which, in turn, can help strengthen your relationships with them.
Speaking to your camera instead of the faces on your screen can definitely take some getting used to, so take a few minutes to practice before your next call. You could even record yourself so you can see the difference between looking at your screen and looking at your camera. This can also be a good time to check your room’s lighting and the angle of your camera to ensure you’re well lit and centered.
4. Show engagement by refraining from looking down
While most of us wouldn’t look at our phones or openly check our email during an in-person work meeting, it’s a little easier to succumb to these distractions when you’re working remotely. However, just because your phone may not be in full view of your attendees, doesn’t mean they won’t see when you look down to check it.
The best way to show you’re listening is to remain focused on the discussion or presentation. Try not to look around the room too much and use nonverbal signals like nodding or smiling to show the speaker that you’re interested and engaged in what they’re saying.
5. Sit straight to project energy
It can be tempting to take a call from the couch when you’re working from home, but it can make you appear uninterested and a little lazy on a video call. On the other hand, good posture signals to your meeting attendees that you’re energized and ready to be an active participant.
During a video conference, remember to sit up straight, put both feet on the floor, and then take a deep breath and exhale through your mouth to relax your neck and throat. You’ll also want to lean forward slightly to the camera to show that you’re fully present.
Similar to your physical appearance, your posture can shape the way you feel and how you think about yourself. In other words, when you sit up straight, it doesn’t just make you look more engaged—it’s also a physical reminder to your brain that it’s time to listen and participate.
6. Calm your nerves by avoiding face-touching
Research by the University of Cambridge found that nervous people tend to comfort themselves by engaging in face-touching behaviors like smoothing their eyebrows, tugging at their earlobes, itching their nose, or chewing on their lower lip.
Therefore, if you want to convey to your fellow meeting attendees that you’re calm, cool, and collected, try to avoid touching your face. If you need help breaking the habit, you can keep your hands occupied with a stress ball or other object. You can also try practicing meditation and mindfulness exercises before a call to calm your nerves.
7. Use hand gestures to show warmth and agreement
Want to present like a pro? Use your hands. A recent analysis of the most popular TED talks found that viral speakers used an average of around 465 hand gestures—nearly twice as many as the least popular TED speakers.
Studies have also shown that people who use their hands are even seen as more warm, agreeable, and energetic compared to those who remain still or have robotic hand gestures. If you’re not used to talking with your hands, you can start with basic listing gestures (like counting on your hands) or a pinching gesture to indicate something small.
Set yourself up for video call success
You don’t need to be a professional actor or speaker to get comfortable on camera. All you need to do to put your best “foot” forward’ is to be a little more aware of your posture, facial expressions, and general mannerisms. And don’t forget to smile.
As business owners embrace virtual events as a cost-effective method to achieve a myriad of goals, including webinars, training, and conferences, it’s important to ensure that effective communication isn’t being traded for bottom-line savings. While it’s unlikely that meeting virtually will completely replace the need for entrepreneurs to meet in person, its ease of adoption and convenience can serve to enhance your business’s productivity.
When you’re in a virtual meeting with a colleague, hiring manager, or client through a conferencing platform like using Jamisi Video Conferencing solution, that virtual environment becomes part of your personal brand. If the virtual meetings you host are plagued by technical issues, unprofessional audio, and distractions, your personal brand will feel rough and chaotic. On the other hand, if you run virtual meetings without any hiccups, your personal brand will feel polished and professional.
As someone who regularly hosts client meetings and webinars via web conference and online platforms, I wanted to share some practical tips on how you can create a memorable and professional personal brand when you’re “meeting” someone virtually.
Here are some tips;
Create A Professional Remote Office
1. Work from a quiet, carpeted room
If your room is empty and uncarpeted, it can result in hollow, echoey audio distracting to others. Carpeted rooms with soft furnishings tend to create the best audio during web conferences. If the room you’re calling from doesn’t have carpet, even putting a rug on the floor and some floor pillows in the room can reduce reverberation and create a warmer sound.
2. Use neutral background
While professional-looking plants, bookcases, or picture frames in your background aren’t necessarily a problem, the safest approach is to simply have a neutral-coloured wall in the background. Shades of grey or white can work especially well. Anything distracting in the background will distract from the content of what you’re saying.
3. Create good lighting
Dimly lit rooms feel unprofessional and dated. Ensure your desk has a strong but soft light that can illuminate your face during your video conference. I recommend having two LED desk lamps with adjustable intensity and hue on either side of your webcam directed toward your face so you can tweak it according to daylight conditions and create uniform lighting on your face. One large lamp can also work.
4. Use laptop, not phone
Believe it or not, many people opt to do conference calls via their smartphones because the apps tend to be very convenient to use. Not a good idea. Use your laptop or desktop computer to make the call, which allows you to easily take notes and have a stable image, which is nearly impossible if you’re holding your phone or trying to balance it on your desk
Ensure Technical Setup Is Sound
1. Test the technology
While you can’t completely avoid technical issues from occurring, you can reduce the likelihood of technical surprises by taking the time to test your web conferencing application well in advance of your virtual meeting or interview. Upon first use, many programs like Microsoft Teams, Whereby, or Zoom need you to explicitly grant screen sharing, audio access, and webcam permissions to the programs that involve restarting the program and/or your system. You’ll want to do in advance.
2. Raise your webcam to eye-level
People tend to put their laptops on their desks during virtual meetings, but this often results in webcams being awkwardly positioned with the camera is tilted up. We’ve all been on calls where you’re looking up the nose of the person on the other end, which can be rather off-putting (and even menacing). Ensure your webcam is at eye level so your image will look more natural, as if you were both sitting across from each other at the same table. The easiest way to do this with a laptop is to simply put it on top of a box.
3. Use a good microphone
I use a MacBook, and the built-in microphone is pretty good for everyday use, but as someone who regularly records interviews with people for my podcast, I’ve found that in the vast majority of cases, external microphones sound better than built-in computer microphones. If you don’t want to invest into an external desk mic, even just switching to the earphones that comes with your phone will create a more intimate, conversational sound profile.
Organizing effective virtual group meetings is critically important for every company seeking to leverage remote teams. Be sure to use the tips above to your benefit to host virtual meetings that are as effective as possible.
Unified Communications and Collaboration brings internal and external communication within a company together. It improves efficiency and productivity and ensures through more effective communication better dialog experiences with customers. UCC supports companies in unifying diverse strategies — and this, in an integrated, easy to manage solution.
Read in this blog article which challenges UCC can resolve for your company when it comes to being one step ahead through better customer experiences and an optimal customer journey.
More efficiency and optimal productivity are good reasons why UCC is simply more than just one hot communication topic among many. And, in terms of the customer journey, there is more. The time has now come for all companies to be one step ahead of the competition in times of turbulent markets.
Today, customer experiences develop as the ultimate differentiator in modern business. And, agents find it difficult to keep track when customers attempt to establish via numerous channels contact to entrepreneurial brands.
Let us therefore take a closer look at the top challenges UCC can resolve for companies in a competitive market today.
1. Restricted flexibility
For modern companies, flexibility is a critical factor, too. Working at different locations is on the rise and the most experienced employees in customer service and support ask for more versatility from their employers. UCC solutions in particular, which are offered via web-based platforms, offer the requested flexibility at work. If everyone has access to the necessary communication tools irrespective of where they work or the terminal devices used, companies no longer have to restrict themselves to recruiting personnel where they are geographically located.
As your company grows, you can also simultaneously integrate freelancers and other employees throughout the world into your network. In the area of human resources, notable cost savings can also be made through lower ancillary and operating costs as well as expenses for premises for traditional offices. In addition, this means that you could easily offer your customers 24-hour support. An additional service that will serve to improve your reputation on the market.
2. Optimizing agent management cost-effectively
it can be said: UCC makes it far easier for the IT unit and administration to manage the communication network within a company. In this way, valuable IT resources can be used for other business purposes and companies can retain complete control over their network.
If you as a company use cloud solutions, the number of IT resources can also be reduced locally, which you would otherwise have to maintain. The flexibility of a cloud-based UCC solution also offers you the option of fast upscaling — if you wish to integrate new agents during peak periods. High investment in additional hardware is therefore unnecessary.
3. Problems with productivity
If your employees are unable to communicate efficiently with each other, how can they make innovative suggestions or resolve complex problems for your customers? For every successful business, communication has always been a critical component. UCC supports collaboration among your employees by combining conventional telephony, direct messages and customer information as well as collaboration tools.
UCC can also provide your employees and agents with better access to many more forms of communication such as instant messaging or video telephony. For a fast-moving company, this can be far more efficient than having to wait for an e-mail or fax response. With UCC, employees can switch seamlessly between video calls, telephone calls and instant messaging, make faster decisions and ensure that every employee is offered the support they need — precisely when it matters.
4. Improving customer experiences
For modern markets, customer satisfaction is probably the greatest challenge faced by companies. UCC can greatly improve the customer experience. This is because useful tools, e.g., intelligent routing, ensure that customers are transferred immediately and directly at the first attempt to the right experts to answer their questions. A survey commissioned by popular UCC solution companies shows that companies actually improved the customer experience through UCC solutions. Almost 80% of those surveyed said that the possibility to forward product enquiries from customers to support staff in real-time made their work far easier.
In conclusion, from a budget perspective, UCC solutions can greatly benefit your company. To be mentioned first of all is the cloud option. If you invest in web-based UCC, you can access all your required services in the cloud — and save initial investments in hardware and software at the same time. Moreover, you only pay for what you use.
Furthermore, UCC consolidates all internal and external communication into an integrated solution. This means: you save both costs as well as support for a wide range of individual tools and equipment. Even traveling costs can be reduced, since personal communication with regard to meetings with international customers and colleagues can be replaced by video conferences.