Understanding Unified Communications and Collaboration

Unified communications and collaboration (UC&C) is a combination of enterprise communication tools assembled into a single interface and integrated into a single management system. UC&C helps enterprises to overcome the inefficiencies and challenges that were previously siloed and fragmented—focusing on making your company more connected, efficient and productive.

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A set of UC&C products includes a variety of communications and collaboration tools including:

Email and voicemail

Calendars and scheduling

Voice and telephony

Real-time communications

Web, audio and video conferencing

Instant messaging

UC&C offers any organization an array of benefits, providing employees with a consistent experience and interface across all devices, enhancing their ability to telecommute or work remotely. Other ways your company can benefit include:

Increased enterprise productivity and collaboration: Conventional communications tend to be bulky and inconsistent, leaving your employees spending more time on learning different tools, and less time getting work done. With UC&C tools your teams will be able to work together more efficiently and productively through a variety of channels.

Improved user experience: By reducing the need for separate training, user names and passwords, your employees will find UC&C tools easier to access and use.

Reduced IT and telephony costs: With all communications integrated into a single platform, you’ll have less potential failure points and risks of error, reducing the need for constant help from IT.

UC&C simply revolutionizes business communications by offering an all-encompassing, flexible suite of tools to make your business run more smoothly.